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Team Beachbody

Team Beachbody Reviews

www.teambeachbody.com
What is your customer experience with Team Beachbody?

Team Beachbody Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

2.2 star rating based on 49 reviews; consumers mostly dissatisfied. Rating distribution shows 67% unfavorable and 20% positive. Pros noted: vegan products and weight loss. Cons reported: credit card fraud, affordability, billing practices. Many request refunds and report trouble with membership access and subscriptions.

Key Takeaways for Future Customers

  • Read Team Beachbody reviews before enrolling and confirm refund policy.
  • Confirm subscription, auto-ship, and payment methods to avoid unexpected charges.
  • Expect possible delays contacting customer service for membership or billing issues.

Negative Feedback / Risk Areas

  • Recurring billing errors and unauthorized charges.
  • Refund delays and denied exceptions.
  • Difficulty canceling subscriptions and unwanted auto-renewals.
  • Poor customer service responsiveness and reports of fraud.

Positive Feedback

Reviewers value product diversity, location convenience, and availability of vegan products with reported weight loss benefits.

View full overview ›

Media from reviews

Team Beachbody - To request a refund
Team Beachbody - I bought the $99 a year subscription & it's not working when I log iTeam Beachbody - Customer service complaintTeam Beachbody - Remboursement et annulationTeam Beachbody - I cannot access all the programs available on beach body on demandTeam Beachbody - I cannot access all the programs available on beach body on... - Image 2Team Beachbody - Billed twice
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coach bodi subscription practices account info surprise bodi preferred customer representation questions
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Anonymous

Membrecia

Compré mi membrecia y tengo todo con candados se cobró dos veces y no tengo nada porfavor Nececito ayuda

User's recommendation: Esto ya es imposible de contactar

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Stephanie C Fum

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

READ before signing up for BODI

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AI Highlights
  • - Cancelled Nov 2023; access deleted, no refund, pay remainder.
  • - Auto-renewed Aug 2024 without notice.
  • - Exception denied; refund not provided.
Contains 1 confidential file for company representatives

I have been a Beachbody (BODI) member for several years. In November of 2023, I cancelled my subscription (with a receipt).

The agent that I spoke to at the time said that my access would be deleted immediately, but there would be no refund and I would have to pay for the remainder of my subscription, which didn't end until August 2024. He then said he could reinstate my account, but would remove me from auto-renewal. It's now August of 2024, and surprise, surprise, BODI auto-renewed my account. I never received an email stating that this would happen.

I've read enough reviews to see that this is not a standard auto-renewal letter sent from BODI. A BODI bot will say that I received the letter a month prior and read it, but that's a blatant lie. I called an agent a few days ago to tell them about the situation and she told me to fill out an exception form and that she had notes in my account from my previous cancellation. She assured me it would be no problem to get my refund.

However, to no one's surprise, BODI rejected my exemption. Their business practices are unethical and illegal.

In addition, you are unable to delete your account and unlink your credit card information, which is how they continue to auto-renew your account. I will be pursuing legal action and I encourage others to do the same.

Loss:
$195
Cons:
  • Illegal billing

Preferred solution: Full refund

View full review
2 comments
Cashton Noe

Can I have an update on your story? In a similar situation thank you

Guest

Isn't this an MLM? I would not have touched this company with a 10 foot pole. Please file a complaint with the BBB and the consumer protection division of your state's Attorney General's office.

View more comments (1)
Anonymous
map-marker Bloomington, Indiana

I can't find the preferred customer info

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I still haven't heard anything back about getting my preferred customer subscription started again, I can't find it on the website

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Kiptyn Mzp

Return

I returned two months of shakeology and got refunded one month. I had not one month of a return slip

View full review
Elizbeth Iox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BODi Coaches

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AI Highlights
  • - Accuses him of lying and cheating.
  • - Claims he uses filters and editing to present a false image.
  • - Criticizes BODi for promoting him.

Good afternoon.

I am writing because I wanted to point out one of your 'Super Trainers' - Joel Freeman.

I don't know if you've done any research on him or even care, but I am really disappointed in your representation of him and pushing his narrative as some 'Super Trainer.' This man is a liar and a cheater who uses filters and editing tools on photos, reels, and stories to present a false front. How gross is it that he is supposed to be someone to look up to when he cheated on his wife with another coach? How gross is it that they have gone and tried to change the narrative of when they got together, even though many knew about it and there was online proof? How gross is it that he goes and bullies others online and through private messages?

How gross is it that he doesn't even really work out but rather does a few reps and copies other people's answers or ideas? How gross is it that he is rude and condescending to people who ask legitimate questions? How gross is it that he shills so much and dresses up in his girlfriend's clothes, thinking that he's relatable and quirky?

Come on, BODi! You can do better than to push someone who lies, cheats, and bullies constantly, duping unsuspecting people into thinking that he provides some kind of value or guidance when it comes to health and fitness.

What kind of person are you trying to promote? You are promoting people who lie and who have little to no morals or values.

Cons:
  • Lazy trainers you label as super trainers
  • You have subpar

Preferred solution: Me and many other customers would love to get a full apology in your practices and acknowledgment in your scrupulous ways in continuing to promote Joel Freeman and allowing his gf to be a part of events and or anything to do with BODi

User's recommendation: STAY AWARE FROM "SUPER TRAINER" JOEL FREEMAN

View full review
Jermal Lyj

Unreasonable charges

AI Highlights
  • - Charged monthly fees for over 8 years despite not using the product; the program was canceled.
  • - Seeks full refund and callback; Jay Roth, 352 455-****.

I've never noticed my bank account charges for 8 years now until today. I have been charged a monthly fee for over 8 years and haven't used your product or service in that time period!

When I left as a coach I canceled this program! This is absolutely disgusting busness practices and need to be refunded back my full amount from the last time I purchased anything! This is Shady beyond belief! I could only imagine all the others that have been taken advantage of...

I can be contacted at 352 455-**** and my name is Jay Roth!

And I'm sure you have my bank info because you have been charging me for years now, with a service I've not been given! I expect a call back asap!

Regards

- Jay

User's recommendation: Don't do it!

View full review
Mother o Upy

Terrible Customer Service & Price Gauging.

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They are only seeking money and seem to make resolutions the hardest thing to accomplish. Much less finding an ACTUAL contact method to get a person immediately. Ridiculous

Loss:
$600

Preferred solution: Full refund

User's recommendation: Don't enroll with them

View full review
John I Cfo

Nobody is telllng me is helping me to buy the ultimate p90zx

I would like to buy the ultimate p90x I hav chatted with people and nobody is helping me so can somebody please help me

Cons:
  • No help

Preferred solution: Price reduction

View full review
Gere R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing shakeology

Updated by user Oct 19, 2023

I have called and left a message every day for two weeks. NO one has called me back.

Shakeology customer service sucks. I am DONE with them and I will never refer anyone to them.

Original review Oct 12, 2023

My Sept 28 shakeology was not delivered. I was giving it a little more time, but have yet to receive it.

I only have 3 days left.

My customer # 1661****. Please let me hear from you.

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Juniper Ocu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get ahold of you!

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Tried calling and after answering questions and received a code by email still havent gotten help! So Angry

User's recommendation: Don’t bother!

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Emilie V Qhg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contest of transactions

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AI Highlights
  • - Emilie Vachon reports a charge after canceling her account and requests a refund; 800-979-****; bank says the charge did not come from a person.
Contains 1 confidential file for company representatives

Hello,

I've been trying to contact you for a transaction that keeps getting in my credit card when I canceled my account a long time ago. I've been calling to get help & they told me that transaction didn't exist in my account & might been coming from someone else. I've contacted my bank account, but they say it doesn't come from another person.

I've been adviced to contact you once again to get refounded with the order that if I don't get that refound by the next two weeks, my bank account will contact you again & will take things to a next level because it is not normal the transactions keep going & become more expensive for that matter.

The transaction number is : 800-979-****

I want my money back because I've cancelled everything a long time ago.

Thanks & have a great day!

Emilie Vachon

Loss:
$124

Preferred solution: Full refund

View full review
Katerina H Pyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

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AI Highlights
  • - Cancelled 3-month membership after a few days due to injury.
  • - No refund after losing access.
  • - Paid a lot of money for nothing.

I have recently purchased a 3-month membership, however after a couple of days I have decided to cancel it, as I have broken my leg and was unable to exercise. I lost the access to the program, but I did not receive a refund. I tried to call your customer service but I was never connected.

So I paid a lot of money for nothing.

Loss:
$87

Preferred solution: Full refund

View full review
Storie Ixh

I didn’t mean to use your service

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AI Highlights
  • - User didn't mean to use the service and wants to be removed from all lists.

I didnt mean to use your service Please take me off all your lists. I dont know how I got on your service and I do not want to be on your service so Im writing all of these characters so you will let me fathers and I hate your service. Please take me off your list

Preferred solution: I just wanted an explanation and you are w

User's recommendation: The company is fine and I didn’t mean to use your service

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Iru B

Not convenient!

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AI Highlights
  • - The transfer from openfit to this site is problematic.
  • - Users must take a survey and navigate a complex interface.
  • - Ads and steps slow users.
Original review updated Jul 31, 2022

Hello! It sucks!

Why was I transferred from openfit website to this one?! Why do I need to take the survey? Why do I need this complexity ?! They made my home workout a nightmare!

Im the client and I simply look to workout not playing the games finding the workouts through all the survEy and studying the interface of the website! The website is aggravated by itself! Clients do not want to do a million steps to find the workouts! Clients want to get the service finding the things in a minute like they used to, and no one cares about blah blah ads on the website!

Just pissed!

Instead of spending time on work out, I have had to study their website! Congrats to lose a client!

Preferred solution: I want to cancel my renew subscription. I want to use the workouts till October, because it’s been paid. Or I want to cancel it at all with refund!

View full review
Daria M Wvn

Canceling subscription

AI Highlights
  • - There was a charge of $119.88 on Aug 25 for unused renewal.
  • - She wants cancellation and a refund.
  • - She has trouble contacting customer service.

Hello, My name is Daria Mirgorodskaia. I had purchased last year your yearly subscription, and just saw that you have charged me again, while I havent had a chance to use any of the previous subscription, I would like to cancel the new year and ask for refund of $119.88. I have been charged on August 25th.

Please let me know how to proceed, cause non of your customer service numbers allows to talk directly to customer service representative.

In case you have any questions, my phone number is +190********

Thank You so much!!!

Daria Mirgorodskaia

Loss:
$120
Cons:
  • Easy to skip exercises
  • Easy to skip

Preferred solution: Full refund

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Anonymous
map-marker Cherry Hill, New Jersey

I want to get in touch with a real person who understands beach products

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Is there anyone in the US who works for this company still? I cant in touch with anyone who knows the products and can help me buy stuff.

Its very discouraging when I am trying to get healthier and I cant for weeks now. I aug entries to call so many times.

What is wrong with the company? Its too expensive to not have good customer service.

User's recommendation: Not right now. Maybe a few years ago.

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About

Related Companies

BODi, Shakeology, Myxfitness

Summary

Team Beachbody is where your healthy lifestyle begins. Created in 2007, this direct-selling division of Beachbody is powered by our independent distributors. We call them Coaches.

Our Coaches can help you achieve fitness or financial success with a combination of Beachbody’s proven home workout programs, easy-to-follow meal plans, nutrition advice, financial incentives, and a support system like no other.

Real transformation takes work - and a little help along the way. So whether you want to lose weight, get fit, or earn money by helping others, Team Beachbody offers a unique opportunity to turn your interest in fitness and weight loss into a part-time or even full-time career.

Team Beachbody reviews and complaints

Team Beachbody is ranked 28 out of 708 in Fitness Centers category

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